Q: I understand the Open Sesame systems use a battery. Do they need to be changed frequently? A: No. The door operator contains a single 12v, 1.2 Amp-hour sealed lead acid battery. This is what actually runs the system. This type is used in alarm systems. It should last at least 3 years. Some symptoms of needing a new battery are: the door opens and closes slow, the door may start occasionally, failing to open or close, or the clutch stays engaged after closing making the door hard to open manually. The remote control batteries are the type that can be found at radio shack, or a drug store. They should be replaced once a year.  Q: Will people that don't have a remote control be able to operate the door? A: Yes, the door will function normally when manually used. Q: Will the system (home access system) open when the door is locked? A: Yes, the electric strike releases the strike mechanism, allowing you to automatically open the door while it is locked. Q: Will I be stuck in or out of my house if the power goes out? A: No. The Open Sesame door operator has an internal 12vdc sealed lead acid battery, which will operate the unit for a day under loss of power. The battery is kept constantly charged 24/7 while the power is on. Q: Do I need an electrician/contractor to do the wiring? A: No. The Open Sesame is a low voltage device. A 24vac transformer plugs into the wall to keep the internal battery charged. It can be installed easily and safely by anyone with handyman skills. Q: Do I need an electrical outlet close to the door? A: No. We include 30 feet of low voltage wiring with the system, which should be long enough to reach your nearest outlet. Q: Do I need a new door? A: Usually no. Open Sesame will work with most doors. The important points to our system are that the door must be neutral in its movement - aligned and hung properly, and not warped. In addition, there must be no rubbing or binding of the door in the frame or threshold when closing. Also, a door with very heavy weatherstripping can require special considerations and may have to be modified. Q: Do I need a new lockset? A: No, you can use your existing lockset and keys. We do recommend that you have the type of lockset with an inside handle that can be turned while the door is locked. This will prevent the door from accidentally being left unlocked when someone manually opens the door to leave. Q: Will your electric strike provide the same security of my door and lock? A: Yes. The electric strike supplied is a high quality, commercial grade strike. It is very safe and secure, and is rated at 2400 pounds static strength. Q: How long does it take to install a home access system? A: Roughly 3 hours. Q: Can this unit open and close my storm or security door? A: Yes, one of our model operators (Model 233) can be used on a storm or security door. Contact us to talk about your specific application. Q: What is the range of the remote controls? A: The remote controls are manufactured by big name companies that manufacture garage door openers. The range is typically 100', but in some cases can be reduced to 30' with certain kinds of wall construction. Q: If I give my attendant a combination to open my door (referring to use of the 4-digit code on a keyless entry pad), can I change the combination? A: Yes, changing the code is easy and takes just seconds. Q: How long does the door stay open after opening to allow me to pass through? A: The delay time after opening is user adjustable from 5-50 seconds. Q: Can I leave the door open? A: Yes, after activating the door operator by pushing the remote control button once, simply push the button again to stop the door at the desired angle. It will stay there (although it is free to move) until the button is pushed a third time, which closes the door. Q: What happens if the door closes while someone is in the way? A: When the door hits an obstruction while opening or closing, it will pause for several seconds (the same time period as the door hold open time), then try again to close. It will repeat this action until the obstruction is removed. Q: What is the difference between a residential system and a public / light commercial* system? A: The door operators in these two systems operate identically when triggered by remote control. The difference is in manual operation. In a residential system, the door is free swinging when manually opened. With a public / light commercial* system, the door acts like it has a door closer on it when it is manually opened. This is similar in action to what might be found in commercial restroom doors. The door resists opening slightly, and when the door is released, it closes behind you automatically. *(see application note here)
Frequently Asked Questions
Open Sesame Door Systems, Inc • 1933 Davis St • Ste 279 • San Leandro • CA 94577
Conforms to UL 325 Standards
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Open Sesame Door Systems Inc.
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