During the first year Open Sesame will replace, exchange, repair all factory supplied components of our door operator free of charge. The course of action necessary to return your door operator to a functional state is solely at the discretion of Open Sesame Door Systems, Inc. After the first year; Open Sesame will replace, exchange, or repair all factory supplied components on a fee basis not to exceed $300.00 for an additional 5 years. This warranty excludes replacement of batteries for remote controls or the battery in the operator itself. Open Sesame Door Systems, Inc. is not liable for incidental or consequential damages. Some jurisdictions do not allow exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty, also give you specific legal rights, and you may have other rights that may vary from State to State.
During the first 90 days* after date of purchase, if you are dissatisfied with the performance or the quality of materials of the Open Sesame door operator, you may return the door operator for refund or exchange. If you purchased your Open Sesame door operator from a outside vendor, please check with them regarding their exchange/replacement policy. Door operators must be returned in original packing materials. You must contact Open Sesame Door Systems, Inc. to receive a Return Authorization number. Call: 1-800-372-6911. This Guarantee does not included any charges for shipping, installation, accessory equipment or hardware required for installation. This Guarantee does not cover any malfunction, failure or defect resulting from improper installation, misuse, abuse, neglect, alteration, modification or repair by other than authorized Open Sesame Door systems representative. * Date of Sale is based on Date of Invoice and internal serial number. Serial number is located on the motor and must be present when unit is returned.