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Troubleshooting
Battery Replacement
Clutch is slipping and makes a grinding whining noise
Door does not close
Door does not delay
Door does not open
Door does not open wide enough/to its normal width
Door goes the opposite way
Door moves slower upon opening/closing
No Green (ON) light on the board
No red light on board
Operator only works in one direction
Strike does not release door latch
Transmitter does not work
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FAQs
Can I leave the door open?
Can this unit open and close my storm or security door?
Do I need a new door?
Do I need a new lockset?
Do I need an electrical outlet close to the door?
Do I need an electrician/contractor to do the wiring?
How long does it take to install a home access system?
How long does the door stay open after opening to allow me to pass through?
I understand the Open Sesame systems use a battery. Do they need to be changed frequently?
If I give my attendant a combination to open my door (referring to use of the 4-digit code on a keyless entry pad), can I change the combination?
What happens if the door closes while someone is in the way?
What is the difference between a residential system and a public / light commercial* system?
What is the range of the remote controls?
Will I be stuck in or out of my house if the power goes out?
Will people that don't have a remote control be able to operate the door?
Will the system (residential) open when the door is locked?
Will your electric strike provide the same security of my door and lock?
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Remote Control Batteries
The batteries used in our transmitters are shown below. They can be obtained at your local drug stores.
Replacement Battery = 12v 23A
Replacement Battery = 9v
Replacement Batteries (2) =
3v 2016
Replacement Battery =
3v CR123
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