9am to 5pm pacific time

Strike does not release door latch

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Cause Solution
Clutch is engaging and keeps running so it wont let you open the door Battery Failure-Turn off operator and recharge. Replace battery if it’s 3-5 yrs old.
Bad Wiring See Detailed Troubleshooting on www.OpenSesameDoor.com
Bad Door Cord or Bad RJ-11 See Detailed Troubleshooting on www.OpenSesameDoor.com

Remote Control Batteries

The batteries used in our transmitters are shown below. They can be obtained at your local drug stores.
2-button transmitter
4-button transmitter
Replacement Battery = 12v 23A
keyless entry push pad
large wireless wall push pad commercial door opener
narrow wireless wall push pad
vertical push pad
Replacement Battery = 9v
push button door opener keychain transmitter
Replacement Batteries (2) =
3v 2016
push button door opener wireless wall touch pad
Replacement Battery =
3v CR123